Legal notice
Legal Notice
Last updated: June 18, 2026
This Legal Notice provides important information about the operator of hellobrume.com, the use of this website, and the legal terms that apply to our content, products, and services.
The website hellobrume.com is operated under the trading name Brume, by Kanopy Group LLC (“Brume,” “we,” “us,” or “our”).
1. Website Operator
Brume
Operated by: Kanopy Group LLC
1704 Llano Street, Office B 3015
Santa Fe, NM 87505
United States
Website: hellobrume.com
Email: support@hellobrume.com
2. Website
The website hellobrume.com is an ecommerce website operated under the trading name Brume.
Throughout this website, the terms “we,” “us,” and “our” refer to Brume and/or Kanopy Group LLC.
By accessing, browsing, or using this website, you agree to comply with this Legal Notice, our Terms of Service, our Privacy Policy, our Return Policy, our Shipping Policy, and any other policies made available on this website.
3. Business Activity
Brume sells physical shower care and personal care products through its online store, including filtered showerheads, replacement filters, shower accessories, and related products.
We do not offer digital downloads. Unless expressly stated otherwise, all products sold through this website are physical goods.
4. Ecommerce Platform and Hosting
Our website may be hosted, powered, or supported by third-party ecommerce platforms, hosting providers, payment processors, analytics providers, marketing tools, and other service providers.
These service providers help us operate the website, display products, process orders, accept payments, manage checkout, provide analytics, deliver communications, and improve our services.
Your use of certain checkout, payment, shipping, or third-party features may also be subject to the terms and privacy policies of those third-party providers.
5. Contact Information
For any questions regarding this website, our products, your order, or this Legal Notice, you may contact us at:
Brume
Operated by: Kanopy Group LLC
1704 Llano Street, Office B 3015
Santa Fe, NM 87505
United States
Email: support@hellobrume.com
6. Product Disclaimer
Brume products are shower care and personal care products intended for personal use.
Brume products are not intended to diagnose, treat, cure, or prevent any disease, skin condition, scalp condition, hair loss condition, allergy, irritation, or medical condition. Individual results may vary.
Product information, descriptions, benefits, testimonials, reviews, advertising materials, and other content displayed on this website are provided for general informational and personal care purposes only.
Nothing on this website should be interpreted as medical advice, medical diagnosis, medical treatment, plumbing advice, water safety certification, or a substitute for professional healthcare or professional plumbing guidance.
7. No Medical Advice
The content on this website, including text, graphics, images, videos, product descriptions, blog content, guides, instructions, emails, advertisements, testimonials, reviews, and other materials, is provided for general informational purposes only.
Nothing on this website is intended to replace professional medical advice, diagnosis, treatment, or consultation with a qualified healthcare professional.
You should not disregard professional medical advice or delay seeking medical advice because of something you have read on this website.
You should consult a qualified healthcare professional before using any personal care product if you:
- Have a medical skin condition, scalp condition, allergy, irritation, infection, or unusual symptoms;
- Have a known sensitivity to materials, filters, minerals, or water treatment products;
- Experience irritation, discomfort, dryness, itching, rash, or any unexpected reaction;
- Are unsure whether a product is appropriate for you.
Stop using any product and seek medical advice if you experience irritation, discomfort, adverse reaction, or unexpected symptoms.
8. Product Use and Safety
All products should be used only as directed and only for their intended personal use.
You are responsible for reading and following all product instructions, installation instructions, user manuals, safety warnings, maintenance guidelines, filter replacement recommendations, and usage guidelines provided with the product or made available on this website.
Brume is not responsible for injury, leaks, plumbing issues, water damage, property damage, adverse reactions, or losses resulting from misuse, improper installation, improper use, failure to follow instructions, unauthorized modifications, use with incompatible fixtures, or use in violation of this Legal Notice or our policies.
If you are unsure whether a product is compatible with your shower fixture, plumbing, water pressure, or local requirements, you should consult a qualified plumber or professional before installation or use.
9. Individual Results May Vary
Customer experiences, testimonials, reviews, before-and-after examples, or statements displayed on this website represent individual experiences only.
They do not guarantee that you will achieve the same or similar results.
Results may vary depending on factors such as consistency of use, water quality, chlorine levels, mineral content, plumbing condition, filter replacement frequency, hair type, skin type, scalp condition, lifestyle, product compatibility, correct installation, and other individual circumstances.
No specific hair, skin, scalp, water quality, cosmetic, or personal care result is guaranteed.
10. Product Information
We make reasonable efforts to ensure that product information, specifications, pricing, availability, images, descriptions, and other website content are accurate and up to date.
However, we do not guarantee that all information on this website is complete, current, accurate, or error-free.
Product packaging, specifications, components, instructions, descriptions, pricing, promotions, and availability may change at any time without notice.
Images are provided for illustrative purposes and may vary from the actual product depending on manufacturing updates, screen settings, lighting, packaging changes, or product improvements.
Please review all product instructions, warnings, packaging, installation details, maintenance recommendations, and safety information before use.
11. Pricing and Availability
Prices, discounts, promotions, offers, shipping fees, and product availability displayed on this website may change at any time without notice.
We reserve the right to correct errors, inaccuracies, or omissions relating to pricing, product information, promotions, shipping, delivery times, or availability, including after an order has been submitted.
We may cancel or refuse any order if we identify an error, suspected fraud, unauthorized activity, product unavailability, or violation of our policies.
12. Orders, Shipping, Returns, and Refunds
Orders, shipping, delivery, returns, exchanges, refunds, cancellations, and related conditions are governed by the policies available on this website.
Please review the following policies before placing an order:
Because Brume sells shower care and personal care products, some items may be subject to specific hygiene, safety, packaging, installation, return, or refund conditions.
13. Intellectual Property
All content on this website, including but not limited to text, product names, brand names, logos, trademarks, graphics, images, videos, icons, page layouts, designs, product descriptions, advertising copy, and other materials, is owned by or licensed to Brume, unless otherwise stated.
This content is protected by copyright, trademark, trade dress, and other intellectual property laws.
You may not copy, reproduce, distribute, modify, publish, display, sell, license, scrape, exploit, or use any part of this website or its content for commercial purposes without our prior written consent.
The name Brume, our brand identity, product names, logos, slogans, and related marks may not be used without our prior written permission.
14. User Content, Reviews, and Testimonials
If you submit reviews, testimonials, comments, photos, videos, feedback, social media content, or other materials to us or about our products, you grant us permission to use, reproduce, publish, display, edit, translate, distribute, and adapt that content for marketing, advertising, ecommerce, social media, and promotional purposes, subject to applicable law.
You represent that any content you submit is truthful, based on your genuine experience, does not violate the rights of any third party, and does not contain unlawful, misleading, defamatory, abusive, obscene, or harmful material.
We may remove, edit, refuse, or choose not to publish user content at our discretion.
15. Third-Party Content and Links
This website may contain links to third-party websites, platforms, services, tools, applications, payment processors, shipping providers, social media platforms, or other resources.
These links and integrations are provided for convenience only.
We do not control and are not responsible for the content, policies, security, accuracy, availability, products, services, or practices of third-party websites or providers.
Accessing third-party websites or using third-party services is done at your own risk and may be subject to the terms and privacy policies of those third parties.
16. Privacy and Personal Information
Your use of this website and your submission of personal information are governed by our Privacy Policy.
By using this website, you acknowledge that your personal information may be collected, used, disclosed, and processed as described in our Privacy Policy.
17. Website Availability
We do not guarantee that this website will always be available, uninterrupted, secure, accurate, or free from errors, viruses, malware, or harmful components.
We may suspend, restrict, update, modify, discontinue, or remove any part of the website, products, content, or services at any time without notice.
We are not responsible for any loss, damage, interruption, delay, or inconvenience caused by website downtime, technical issues, maintenance, third-party service failures, cyberattacks, internet outages, or events outside our reasonable control.
18. Limitation of Liability
To the fullest extent permitted by applicable law, Brume, Kanopy Group LLC, and our owners, directors, officers, employees, contractors, agents, affiliates, suppliers, service providers, licensors, and partners shall not be liable for any direct, indirect, incidental, consequential, special, punitive, exemplary, or other damages arising from or related to:
- Your access to or use of this website;
- Your inability to access or use this website;
- Your purchase or use of any product;
- Your misuse of any product, improper installation, or failure to follow instructions;
- Leaks, plumbing issues, fixture compatibility issues, water pressure issues, or property damage;
- Any information, content, or materials displayed on this website;
- Product delays, shipping delays, delivery issues, or carrier errors;
- Third-party websites, platforms, tools, services, or payment providers;
- Errors, inaccuracies, omissions, or outdated information;
- Unauthorized access to or use of your information;
- Any other matter relating to the website, products, or services.
Nothing in this Legal Notice limits any rights you may have under applicable consumer protection laws.
19. Disclaimer of Warranties
This website, its content, and our products are provided on an “as is” and “as available” basis, except where expressly stated otherwise or required by law.
To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, durability, title, non-infringement, accuracy, uninterrupted operation, compatibility with every shower fixture or plumbing setup, and suitability for a particular individual.
Some jurisdictions do not allow limitations on implied warranties, so some of these limitations may not apply to you.
20. Prohibited Use
You may not use this website or its content for any unlawful, harmful, fraudulent, abusive, misleading, or unauthorized purpose.
You may not attempt to interfere with the security, functionality, checkout process, payment systems, or operation of this website.
You may not scrape, copy, reproduce, exploit, reverse engineer, or commercially use any content from this website without our prior written consent.
21. Force Majeure
We shall not be liable for any failure or delay in performance caused by events outside our reasonable control, including natural disasters, severe weather, war, terrorism, civil unrest, labor disputes, supply chain disruptions, transportation delays, carrier delays, customs delays, government actions, pandemics, epidemics, power failures, internet outages, cyberattacks, payment processor issues, or other events beyond our control.
22. Governing Law
This Legal Notice and any dispute arising from or relating to this website, our products, or our services shall be governed by and construed in accordance with the laws of the State of New Mexico, United States, without regard to conflict of law principles.
Nothing in this Legal Notice limits any mandatory rights you may have under applicable consumer protection laws in your country, state, province, or jurisdiction of residence.
23. Changes to This Legal Notice
We may update, modify, or replace this Legal Notice at any time to reflect changes to our business, website, products, legal obligations, or operational practices.
When we update this Legal Notice, we will revise the “Last updated” date at the top of this page.
Your continued use of this website after any changes are posted means that you acknowledge the updated Legal Notice.
24. Contact Information
If you have any questions about this Legal Notice, our website, our products, or our services, please contact us at:
Brume
Operated by: Kanopy Group LLC
1704 Llano Street, Office B 3015
Santa Fe, NM 87505
United States
Website: hellobrume.com
Email: support@hellobrume.com